Terms of Use

1. What is Treniruoteka

Treniruoteka is a digital platform that helps clients find independent trainers, view their services, prices and availability, book training sessions, make payments and communicate about bookings.

Unless a specific offer clearly states otherwise, the sports or physical activity service itself is provided by the selected trainer. Treniruoteka provides the technological environment for search, booking, payment and administration.

2. Platform operator and contact details

Legal form: Small Partnership (MB)

Legal entity name: MB Treniruoteka

Company registration number: 308116376

Registered office address: Europos pr. 34-47, LT-46370 Kaunas

Contact email: info@treniruoteka.lt

Data are collected and stored in the Register of Legal Entities of the Republic of Lithuania.

Questions about the platform and these terms can be sent by email to info@treniruoteka.lt.

3. Accounts and user responsibilities

• The user must provide an accurate name, email address, phone number and other information required for the account or booking.
• The user must keep login credentials secure and notify us immediately if unauthorised account use is suspected.
• It is prohibited to create fake bookings, abuse the payment or cancellation system, attempt to access other users’ accounts or interfere with the platform’s operation.
• If the user is a minor, use of the service and participation in a training session must take place with the consent of a legal representative to the extent required by law or by the trainer’s safety rules.

4. Trainer information and verification

Trainers are responsible for the accuracy of information about their profile, services, prices, qualifications, experience, location and availability.

A verification badge means that the platform has completed its defined administrative review of the trainer. It is not an unlimited guarantee of service quality, results or suitability for a particular client.

5. Making a booking

Before booking, the client is shown the selected trainer, service, date, time, duration, price and other information available at that time.

A booking is considered confirmed only when the app shows a confirmed status after successful payment or another payment method explicitly permitted by the platform.

6. Prices and payments

• The client pays the session price shown on the booking screen. Treniruoteka currently does not charge the client a separate fixed app fee.
• Card payments are processed by Stripe. Treniruoteka does not store full payment card details.
• The platform’s financial model is applied within the service price set by the trainer in accordance with the terms applicable to trainers.
• A suspicious, duplicate, technically incomplete or security-risk payment may be suspended, declined or cancelled.

7. Treniruoteka Rewards

• Under the current MVP loyalty logic, after 14 properly completed and paid sessions the client may become eligible for a 15th free session.
• Rewards credit applies only when the app allows it for a specific booking and under the conditions shown in the app at that time.
• Under the current MVP logic, the credit applies to a service priced up to EUR 30; it cannot be used for a more expensive service.
• The platform may change the rules for future loyalty cycles, but any credit already granted will be handled according to the terms that were in force and displayed in the app at the time, unless a change is required by law, security needs or abuse prevention.

8. Cancellations and no-shows

Detailed rules are provided on the page “Refund / Cancellation Policy”.

• If the client cancels at least 24 hours before the session starts, the current platform logic provides a full refund of the amount paid through the platform or restores the eligible Rewards credit.
• If the client cancels less than 24 hours before the session or does not attend, payments are generally non-refundable, except where mandatory law applies or an individual exception is approved.
• If the trainer or a platform administrator cancels a confirmed booking, the client receives a full refund or the Rewards credit is restored.

9. Health and safety

• Physical activity may involve injury or health risks. The client should assess their condition and consult a healthcare professional where appropriate.
• Information necessary for safe service delivery should be provided to the trainer only to the minimum extent required; the app is not a medical records system.
• A trainer’s recommendations are not medical diagnosis or treatment unless the trainer is separately authorised to provide such services and is clearly acting within the relevant professional field.
• In an emergency, contact emergency services rather than using platform messaging as an emergency channel.

10. User content and conduct

• Reviews, messages and other information provided by users must be lawful, respectful and related to the platform’s purpose.
• Threats, discrimination, harassment, unlawful content, impersonation and abuse of communication features are prohibited.
• The platform may moderate, hide or remove content and temporarily restrict an account where necessary for safety, legal compliance or the protection of other users.

11. Intellectual property

The Treniruoteka design, code, brand elements, database structure and content created by the platform belong to their lawful owners. Users receive only a limited right to use the platform for its intended purpose.

The trainer retains rights to content they lawfully provide but grants the platform the right to host, display and use it technically to the extent necessary to present the trainer profile and services.

12. Liability

The platform aims to operate reliably but cannot guarantee uninterrupted service or the complete absence of technical errors.

To the extent permitted by law, the platform is not liable for the professional acts of an independent trainer, inaccuracies in information provided by users or failures of third parties beyond the platform’s control.

Nothing in these terms limits mandatory consumer rights or liability that cannot be excluded or restricted under applicable law.

13. Changes to these terms

These terms may be updated when features, the business model, payment processes, security requirements or laws change.

Users will be informed of material changes in the app, on the website or by email to the extent and within the period required by applicable law.

14. Complaints and applicable law

Please first send questions or complaints to info@treniruoteka.lt. We will seek to resolve the matter amicably and within a reasonable time.

The consumer retains the right to contact a competent consumer dispute resolution authority or court. The platform operator’s contact email is: info@treniruoteka.lt.