Trainer Service Terms

1. Trainer status

The trainer operates on the platform as an independent service provider, not as an employee, agent or representative of Treniruoteka, unless otherwise agreed in a separate written agreement.

The trainer is responsible for their right to conduct business, any required permits or registrations, qualifications, taxes, accounting and other obligations applicable to their activity.

2. Registration and verification

• The trainer must provide accurate identity, contact and professional information.
• At the administrator’s request, the trainer must provide documents supporting qualifications, training, experience or the right to provide the service.
• Documents submitted to the administrator are not displayed publicly to clients unless the trainer explicitly chooses to publish specific permitted qualification information; clients may be shown a verification badge.
• The platform may request that outdated information be updated or temporarily hide an unverified profile.

3. Profile, services and prices

• The trainer must accurately specify the sport, service, duration, price, location and availability.
• It is prohibited to publish misleading qualifications, guaranteed health outcomes or unlawful medical claims.
• The trainer must update outdated prices, services and availability in a timely manner.
• The price of a confirmed booking may not be increased unilaterally.

4. Platform commission

Under the current Treniruoteka business model, the platform receives a 15% commission from the session price paid through the platform and the trainer’s base payout is 85%, unless a specific individual agreement clearly provides otherwise.

• The client is currently not charged a separate fixed app fee.
• Financial terms may be changed only for future bookings, with advance notice of any material change to the trainer as required by applicable law.
• A booking that has already been confirmed remains subject to the financial terms that were in force and displayed in the system when the booking was made.

5. Trainer payouts

• Payouts are calculated based on completed bookings or bookings that are payable to the trainer under the platform rules.
• The payout timing depends on the platform’s payout schedule, Stripe, banks, refunds, chargebacks, disputes and security checks.
• The platform may temporarily hold a payout while suspected fraud, a chargeback, a dispute, incorrect information or another breach of rules or law is reasonably investigated.
• The trainer must provide accurate information required for payouts and taxes.

6. Rewards bookings

When the app allows a Rewards credit to be applied to a booking, the client may pay EUR 0 and the trainer is subject to the payout funding rules set out in the trainer terms.

• Under the current MVP logic, Rewards applies only to a service priced up to EUR 30.
• If the trainer cancels a Rewards booking, the credit is returned to the client and no trainer payout is calculated for the cancelled service.
• If the client does not attend or cancels too late, the status of the credit and trainer payout is handled according to the platform rules in force at that time.

7. Performing bookings

• The trainer must arrive at the agreed location on time and provide the described service for the agreed duration and scope.
• The client must be informed in advance about any necessary location, equipment or preparation requirements.
• The trainer may not transfer a booking to another person without the client’s consent and the platform’s permission where such permission is required.
• After the session, the trainer must use only the actual booking status and may not falsely mark completion or a no-show.

8. Trainer cancellation

• The trainer must cancel a booking as early as possible and must not abuse cancellations.
• If the trainer cancels, the client receives a full refund or the Rewards credit is restored.
• No payout is calculated for a session cancelled by the trainer.
• Frequent, late or unjustified cancellations may lead to a profile review, restrictions on visibility or bookings, or account suspension.

9. Marking a client no-show

• A no-show may be marked only when the booking status permits it and the applicable system waiting period has passed.
• The trainer must be prepared to substantiate that they were at the agreed location and ready to provide the service.
• Falsely marking a no-show is considered a serious breach and may result in cancellation of the payout, dispute review or account suspension.

10. Professional duty and safety

• The trainer must provide the service with due care, within their competence and in accordance with applicable safety rules.
• The trainer must assess whether the selected activity is compatible with limitations disclosed by the client and must not perform medical diagnosis unless authorised to do so.
• The trainer must hold any insurance, permits or other documents required by law for their activity.
• In a dangerous situation, people’s safety comes first and emergency assistance must be called where necessary.

11. Client data

The client’s name, contact details, booking and chat information are available to the trainer only to the extent necessary for the specific service, safety, a lawful dispute or mandatory accounting.

• Client data must not be sold, publicly disclosed or used for unrelated advertising.
• Data must not be copied or retained longer than necessary for a lawful purpose.
• The trainer must immediately notify the platform of a possible personal data security incident.

12. Communication and circumvention of the platform

• Communication with clients must be professional, respectful and related to the service.
• A trainer must not pressure a client to pay outside the platform for a booking created on the platform solely to avoid platform commission or protection measures.
• The trainer must not misuse client contact details obtained through the platform.

13. Visibility and presentation of results

Only verified trainers who comply with the platform rules are shown in the public catalogue. The user’s selected sport, city, date, active services and availability may determine whether a trainer appears in particular search results.

The ordering of results does not guarantee the trainer any particular position. If paid promotion or another commercial visibility mechanism is introduced in the future, it will be clearly disclosed and the trainer terms will be updated.

14. Data access and end of the relationship

Through the platform, the trainer receives access to their profile, services, bookings and data related to their services to the extent allowed by the relevant features and privacy rules.

When the trainer’s relationship with the platform ends, access to the account or data may be restricted, but the platform may continue to retain information to the extent necessary for accounting, payments, security, disputes or other legal obligations.

15. Account restriction, suspension or termination

The platform may restrict, suspend or terminate a trainer account due to incorrect documents, safety risks, repeated complaints, fraud, unprofessional conduct, misuse of client data or a breach of these terms.

Where required by law, the trainer is given the reasons for the decision and an opportunity to explain the circumstances. In urgent safety, fraud or legal-obligation cases, restrictions may be applied immediately.

Where the EU Regulation on online intermediation services applies, full termination of the service is subject to the statutory notice period and its exceptions.

16. Changes to terms and complaints

Material changes to the trainer’s financial or operating terms are communicated in advance. Where the EU Regulation on online intermediation services applies, a notice period of at least 15 days generally applies, subject to statutory exceptions.

Questions and complaints should first be sent to info@treniruoteka.lt.